Six Sigma, Total Quality Enhancement and Continuous Quality Improvement are the competitive tools for the 2000's. It is not a "quick fix" but rather a cultural commitment to compete on the basis of quality. Banks, hospitals, hospitality organizations and financial investment service companies in the United States have long seen SIX SIGMA and TQM-QCI in industrial or manufacturing environments as a means to compete for quality. Now, almost three decades later, it is every bit as important and appropriate for service industries as it is for manufacturing. This Program is designed by Dougherty & Associates to provide an orientation and introduction into the latest concepts, structure, strategies, tools and techniques for implementing SIX SIGMA, CONTINUOUS QUALITY ENHANCEMENT and BENCHMARKING in organizations. It provides a step-by-step guide for successfully putting these concepts to use in your organization.